COMPLAINT POLICY
1. Introduction
At Wealth Culture, we are committed to providing our clients with exceptional financial services.
However, if any client experiences dissatisfaction with our services, we encourage them to raise
their concerns through the following grievance redressal process.
2. Scope
This policy applies to any complaints or concerns regarding our services, including small case,
equity model portfolio management, and financial planning. This policy covers issues related to:
● Service quality
● Client servicing delays
● Portfolio management issues
● Any other grievances related to our offerings
3. How to Submit a Complaint
If you have any complaints, please reach out through the following methods:
Email: support@wealthculture.in
Phone: 8939499557
Address: 203, Ujagar Chambers, MBPT Colony, Best Colony, Chembur, Mumbai, Maharashtra 400088
When submitting a complaint, please include:
● Your name and contact information
● The details of your grievance
● Supporting documents (if any)
● Previous communications (if relevant)
4. Grievance Handling Process
Once we receive your complaint, the following steps will be taken:
1. Acknowledgment: We will acknowledge your complaint within 2 business days via email or
phone.
2. Assessment: Our grievance redressal team will assess the issue and may request
additional details.
3. Resolution Timeline: We aim to resolve all complaints within 10 business days from the
date of receipt. If the issue is complex and requires more time, we will keep you informed
and provide an expected resolution timeline.
4. Escalation: If you are not satisfied with the resolution provided, you may escalate the matter
by contacting our Compliance Officer.
5. Contact Details for Escalation
Compliance Officer:
Name: Ujjawal Kumar
Phone: 89394 99557
Email: ujjawal@wealthculture.in
6. SEBI SCORES Portal
In case your grievance is not resolved to your satisfaction, you may file a complaint with SEBI
through the SCORES (SEBI Complaints Redress System) portal:
● SCORES Portal Link: https://scores.sebi.gov.in
● SCORES Guidelines: You can register your complaint online and track its status using the
SEBI SCORES platform.
6. ODR Portal
- ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/
| Number of complaints (RIA) | ||||||||
|---|---|---|---|---|---|---|---|---|
| January Month Complaints | ||||||||
| Sr. No. | Received from | Pending at the end of last month | Received | Resolved | Total Pending | Pending complaints > 3months | Pending complaints > 1 month | Average Resolution time (in days) |
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 | – |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 | – |
| 3 | Other Sources | 0 | 0 | 0 | 0 | 0 | 0 | – |
| Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | – | |
| Trend of monthly disposal of complaints | ||||||||
| Sr. No. | Month | Carried forward from previous month | Received | Resolved | Pending | |||
| 1 | February 2025 | 0 | 0 | 0 | 0 | |||
| 2 | March 2025 | 0 | 0 | 0 | 0 | |||
| 3 | April 2025 | 0 | 0 | 0 | 0 | |||
| 4 | May 2025 | 0 | 0 | 0 | 0 | |||
| 5 | June 2025 | 0 | 0 | 0 | 0 | |||
| 6 | July 2025 | 0 | 0 | 0 | 0 | |||
| 7 | August 2025 | 0 | 0 | 0 | 0 | |||
| 8 | September 2025 | 0 | 0 | 0 | 0 | |||
| 9 | October 2025 | 0 | 0 | 0 | 0 | |||
| 10 | November 2025 | 0 | 0 | 0 | 0 | |||
| 11 | December 2025 | 0 | 0 | 0 | 0 | |||
| 12 | January 2026-Till date | 0 | 0 | 0 | 0 | |||
| Trend of annual disposal of complaints | ||||||||
| Sr. No. | Month | Carried forward from previous month | Received | Resolved | Pending | |||
| 1 | 2025-2026- Till date | 0 | 0 | 0 | 0 | |||
