GRIEVANCE POLICY

1. Introduction

At Wealth Culture, we are committed to providing our clients with exceptional financial services.
However, if any client experiences dissatisfaction with our services, we encourage them to raise
their concerns through the following grievance redressal process.

2. Scope

This policy applies to any complaints or concerns regarding our services, including small case,
equity model portfolio management, and financial planning. This policy covers issues related to:
● Service quality
● Client servicing delays
● Portfolio management issues
● Any other grievances related to our offerings

3. How to Submit a Complaint

If you have any complaints, please reach out through the following methods:
Email: support@wealthculture.in
Phone: 8939499557
Address: 203, Ujagar Chambers, MBPT Colony, Best Colony, Chembur, Mumbai, Maharashtra 400088
When submitting a complaint, please include:
● Your name and contact information
● The details of your grievance
● Supporting documents (if any)
● Previous communications (if relevant)

4. Grievance Handling Process

Once we receive your complaint, the following steps will be taken:
1. Acknowledgment: We will acknowledge your complaint within 2 business days via email or
phone.
2. Assessment: Our grievance redressal team will assess the issue and may request
additional details.
3. Resolution Timeline: We aim to resolve all complaints within 10 business days from the
date of receipt. If the issue is complex and requires more time, we will keep you informed
and provide an expected resolution timeline.
4. Escalation: If you are not satisfied with the resolution provided, you may escalate the matter
by contacting our Compliance Officer.

5. Contact Details for Escalation

Compliance Officer:
Name: Ujjawal Kumar
Phone: 89394 99557
Email: ujjawal@wealthculture.in

6. SEBI SCORES Portal

In case your grievance is not resolved to your satisfaction, you may file a complaint with SEBI
through the SCORES (SEBI Complaints Redress System) portal:
● SCORES Portal Link: https://scores.sebi.gov.in
● SCORES Guidelines: You can register your complaint online and track its status using the
SEBI SCORES platform.